Arousar Foundation Makeup Brush

How much is shipping? How much for express shipping?

We provide free shipping to all purchases above USD 19.99.

For orders below USD 19.99, we charge a flat rate of USD 6.99. An additional USD 6.99 fee for express shipping can be added during checkout.



Shipping:

Shipping logistics providers: DHL, UPS, TNT, FedEx, and EMS (usually)
Processing time: All orders are shipped out within 48 hours of purchase. *Business Days Only
Estimated Delivery Time: Within 5-14 working days.


What are the shipping times?

It takes around 48 hours for the order to get processed. After your order has been processed, it takes around 5 to 14 business days for the item to be delivered. There can be delays beyond our control such as customs and postal service delays.

Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our www.17track.net. Please allow 1 to 3 working days for the tracking information to show.



Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at service@arousar.com if you believe you have provided an incorrect shipping address.

Our goal is to offer you the best customer experience, no matter where you live. Every day, we deliver to thousands of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

 

Arousar Note:

1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to. 
2. When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits. 
3. We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at service@arousar.com within 3 business days after receiving shipping.
 

Orders Tracking：
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. You can track your items on the carrier's official website 24 hours a day.
1. Please note, international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out.
2. Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from arousar.com. 

Personal information we collect 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies: 

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”. 
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information? 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud;
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing you personal Information 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track  

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have any questions, please contact us by e‑mail at support@arousar.com

1. Items received within 14 days.

2. Returned items must be in good condition.

3. We do not accept returned items that are sent back by you directly without checking with us first.

4. You are responsible for return shipping charges.

5. The after-sale warranty is 14 days upon receiving the parcel(according to the logistic information).

Quality problems(ripped, incomplete, shriveled, etc) of the product are found within the after-sale warranty, please contact us immediately and send us clear pictures of the defective item. We can replace it after checking.

Please do not throw the product and product packages before your problem is solved. We have several different packages, while the color of product from different packages may be different.

Notice:

1. Please check the items whether they are damaged or with the wrong color before you open them.

2. Each order has only one after-sale privilege.

3. Replace, return or refund is not available if the product is not what you expect/wantwhen the product is correct.

Return/Refund Process

1. Please send an email to services@arousar.com first and we will write back to you as soon as possible.

Please tell us the details of your order in the email: your name, order number, and reason.
Please don't return the lenses according to the return address on the package, because we are unable to receive it at that place.


2. Place the item(s) in the original packing.

Returning the product is allowed if the packaging is in good condition and the product is not opened so that it does not influence the second sale.

3. Drop off your package at your carrier.

Please provide tracking number and website for tracking the logistic info after you return the parcel to us.

4. We receive your return package.

We will check the parcel whether in good condition or not once we receive the returned parcel and then we will handle the refund to your account in accordance with the return conditions.

If you wish to cancel your order after payment is made due to any reasons, kindly please inform us immediately. Worth to note that, not full payment will be refunded,20% administration fees of your amount purchased will be imposed.

Once products are SHIPPED, and you wish to cancel your order, 30% administration fees will be imposed and shipping is non-refundable items. Refund will be processed only after the product returns to us.

If your parcel being returned due to (incorrect address given by customer, unclaimed parcels, recipient not available during delivery) and a refund request is made, we will impose 30% administration fees of your total order value and deduct the shipping charges and refund you the remaining amount

LOGISTICS PROVIDERS’ RESPONSIBILITIES:

Lost packages:

1. Lost by the delivering:

If the logistics information hasn’t been updated for more than 60 days/ the logistic company claim the package is lost - we will resend the package to you for free or refund you the full price of the order.

2. Lost by the local post office:

If the package has been delivered by the proof profile. Please contact the local post office and ask for a lost proof and get back to us - we will reship the package to you for free or refund you the full price of the order.

3. Lost due to customers’ own reasons: 

Incorrect address/No one pick it - you need to pay shipping fee, we will resend.
Taken by your neighbors or others or stoened- Please provide me the proof of not received the goods or claim number.

Please be informed that for every refund requested, you shall receive the refund within 7-10 business days.